Effective Date: August 20, 2026
Auto Title Center Texas (“Auto Title Center Texas,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, submit a form, request our services, or communicate with us by phone, text message, email, or other available methods.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit a contact or service request form
- Request a quote or information about our services
- Call, text, or email us
- Request vehicle title or registration services
- Request dealer, bonded title, duplicate title, or other services
- Provide vehicle or ownership information
- Submit documents for review
- Communicate with our team regarding a service
Depending on the service you request, information may include:
- Name
- Phone number
- Email address
- Mailing or residential address
- Vehicle information
- Vehicle Identification Number (VIN)
- License plate information
- Title information
- Registration information
- Ownership information
- Purchase or bill of sale information
- Lien information
- Dealer or business information
- Documents you voluntarily provide
- Details related to your service request
We may also automatically collect certain technical and usage information when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of visit
- General website usage information
How We Use Your Information
We use the information we collect to operate our business and provide requested services, including to:
- Respond to inquiries
- Provide requested title and registration services
- Review vehicle and ownership information
- Process service requests
- Communicate with you about your transaction
- Request additional documents or information
- Send service updates and reminders
- Provide customer support
- Process payments when applicable
- Improve our website and services
- Maintain business and transaction records
- Protect our website and business from fraud or misuse
- Comply with applicable legal and regulatory requirements
We use personal information for legitimate business and service-related purposes consistent with the reason it was provided.
How We Share Information
We do not sell your personal information.
We may disclose or share information when reasonably necessary to provide our services, operate our business, comply with legal obligations, or protect our rights.
Service Providers
We may share information with trusted third-party providers that help us operate our business, such as:
- Website hosting providers
- Communication and messaging platforms
- Email service providers
- Payment processors
- Technology providers
- Document or file-management services
- Website analytics providers
- IT and security providers
These providers may process information on our behalf to perform services for our business.
Government Agencies and Processing Authorities
When necessary to provide a requested service, information may be submitted to or shared with applicable government agencies, tax offices, title and registration authorities, or other authorized processing entities.
The information shared will depend on the specific service and documentation required for your transaction.
Legal Requirements
We may disclose information when required or permitted by applicable law, regulation, court order, subpoena, or lawful government request.
Protection of Rights and Safety
We may use or disclose information when reasonably necessary to:
- Protect our legal rights
- Protect customers, employees, or others
- Investigate fraud or suspected misuse
- Prevent unauthorized activity
- Protect the security of our systems and website
Business Transfers
If Auto Title Center Texas is involved in a merger, acquisition, sale, restructuring, or transfer of business assets, information may be transferred as part of that transaction, subject to applicable legal requirements.
Text Messages, Calls, and Email Communications
If you provide your phone number or email address, we may use that information to communicate with you regarding your inquiry, requested service, transaction, appointment, documentation, or customer support request.
Communications may include:
- Service confirmations
- Appointment information
- Document requests
- Transaction updates
- Responses to inquiries
- Customer support messages
- Service-related reminders
SMS Consent
By providing your phone number to Auto Title Center Texas through our website, by phone, text message, or another communication method, you may consent to receive calls or text messages related to your inquiry or requested services.
Message and data rates may apply. Message frequency may vary.
You may reply STOP to opt out of SMS messages and HELP for assistance.
Opting out of text messages may not prevent us from contacting you through other methods when communication is necessary to provide a service you have requested.
SMS opt-in information and consent will not be sold or shared with third parties for their own marketing purposes.
Cookies and Website Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to help us:
- Operate website features
- Understand website traffic
- Measure website performance
- Improve user experience
- Understand how visitors interact with our website
These technologies may collect information such as browser type, device information, pages visited, referring pages, and general website activity.
You can generally manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmitting information over the internet or storing information electronically is completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide requested services
- Complete and maintain transaction records
- Respond to inquiries
- Maintain business records
- Meet legal, tax, regulatory, or operational requirements
- Resolve disputes
- Prevent fraud or misuse
- Enforce our agreements and policies
The length of time information is retained may depend on the type of information and the purpose for which it was collected.
Your Privacy Choices
Depending on applicable law, you may contact us regarding your personal information and may be able to:
- Request correction of inaccurate information
- Ask questions about how your information is used
- Request information about the personal information we maintain
- Request deletion of certain information where legally permitted
- Opt out of non-essential marketing communications
- Opt out of SMS communications by replying STOP
We may need to verify your identity before processing certain privacy-related requests.
Some information may need to be retained when required by law or necessary for legitimate business purposes.
Third-Party Links
Our website may contain links to third-party websites, services, or resources.
We do not control the privacy, security, or data practices of third-party websites. Visiting a third-party website is subject to that website’s own terms and privacy policy.
We encourage you to review the privacy policy of any third-party website you visit.
Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
If we become aware that personal information from a child under 13 has been collected through our website, we will take reasonable steps to delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
When changes are made, we will update the Effective Date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
Your continued use of our website or services after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy.